These general sales terms and conditions apply to all quotations and deliveries from Lavastica International B.V. (Lavastica), unless otherwise agreed upon in advance in writing by Lavastica. These sales conditions supersede all other documents concerning the goods, including Buyer’s purchasing conditions, if any.

The size of the delivery is fixed by the order confirmation sent by Lavastica to Buyer. Additionally required items will have to be agreed upon in writing by both Lavastica and Buyer. If the delivery contains services, additional work will be charged if necessary, without prior notice to Buyer.

The prices are listed in Euro currency, unless otherwise stated, excluding VAT, other taxes, duties and any customs related costs. Buyer is responsible for the costs of transport, insurance, customs and other duties, outlined in the applicable delivery terms (INCOTERMS 2010). Special packing costs, such as costs for pallets, wooden crates, metal casings, airfreight packing or seafreight packing will be additionally charged. For orders with a net value under € 250,00, Lavastica will charge a handling fee of € 25,00, unless otherwise agreed upon in writing.

Payment terms shall be net cash in advance by way of bank transfer, unless other terms are agreed upon in writing. Lavastica does not accept payments by way of credit card or check, unless agreed upon in writing. In case of late payment, the Buyer shall pay an interest of 0,1% per day of the due amount from the date the payment is due. The Buyer shall cover all debt recovery expenses. When Buyer needs to pay interest and debt costs, all following payments received will cover these interest costs and debt recovery costs first. The remaining payment amount will be deducted from the oldest open invoice, even if the payment indicates another invoice number.

Quotations sent by Lavastica have a standard validity time of 30 days from date of issue. The validity of the quotation may be changed by Lavastica in case of currency depreciation. Agreement of delivery is not legally binding unless Lavastica has issued an order confirmation to Buyer. Lavastica reserves the right to cancel the order in case the goods are obsolete or unavailable at time of order.

Delivery time will be indicated by Lavastica in the order confirmation. Deliveries that require information from Buyer may be delivered later than confirmed if the required information from Buyer is not sent in time to Lavastica. Late deliveries do not affect the payment requirements, nor will a late delivery give right to Buyer to cancel or alter the order.

All deliveries are made according to INCOTERMS 2010. Unless otherwise agreed, the goods are delivered EX WORKS NETHERLANDS (INCOTERMS 2010), exclusive packing. Works being Lavastica’s warehouse in Rotterdam, The Netherlands. Other delivery terms must be agreed upon in advance in writing. The goods are delivered and marked in accordance with Lavastica standard practice, unless specific packaging, marking or transportation is agreed upon in advance in writing.

Ownership of the goods shall pass from Lavastica to Buyer when Buyer has made full payment for the goods. The goods shall be stored in such way that there will be no doubt concerning the retention of title. The goods shall not be subject to other preferential rights. The goods shall not be sold to third parties by Buyer until the Buyer is the legal owner of the goods.

Responsibility and risk related to the goods and transportation are transferred to the Buyer in accordance with the INCOTERMS 2010 regulations that apply to the order or sales contract.

Goods shall not be returned without prior notice and written approval for return from Lavastica. Return shipments are at the entire risk and cost of the Buyer. Lavastica can only accept any return shipments of goods within 3 months after date of shipment. In case of standard stock items, unopened and unused, Lavastica will credit up to 70% of the goods value. Lavastica will only credit the agreed percentage of returned goods value. Other costs, such as freight costs, handling fees and packing costs will not be credited. If any pressing circumstances make it necessary for the Buyer to cancel the order and Lavastica approves this in writing, Lavastica will charge a cancellation fee in accordance with the order situation at that time. Goods that are specially made or altered for Buyer cannot be returned or cancelled.

Any commissioning, service or installation of products shall be done in accordance with manufacturer’s or Lavastica’s guidelines and/or instructions. Lavastica will not be responsible for any damages caused by incorrect installation/commissioning, nor for any consequential damages. If any special documents or certificates are required by Buyer, Lavastica will charge all costs involved in providing such documents or certificates.


– The Buyer shall inspect the goods immediately after receipt. Any claim has to be made immediately after the fault/damage is noticed and in no case later than 8 days after receiving the goods.

– Lavastica guarantees that the supplied goods meet the specifications confirmed in the order confirmation, but only if the goods are used and installed properly, according to manufacturer’s guidelines. This guarantee is valid for a maximum period of 12 months after delivery.

– In case replacement of goods is required and agreed upon, the replacing goods will be invoiced by Lavastica. The returned goods will then be credited upon return receipt and acceptance by Lavastica.

– Lavastica shall not be held responsible for the functionality of an installation, unless Lavastica has supplied and commissioned this installation. This responsibility is valid for a period of 6 months after commissioning is successfully finalized.

– Lavastica shall not be held responsible for the functionality of existing installations.

– All warranty will be void in case the goods are not or incorrectly stored, installed, used, or maintained as per the manufacturer’s guidelines.

– Warranty will void if Buyer alters or modifies the supplied goods.

– Lavastica’s total liability, including any guarantees and compensation, shall in no case exceed the order value. Lavastica will not accept claims of reduced turnover, reduced goodwill or other consequential damages, claimed to be caused by any deliveries or services carried out by Lavastica.

If any unexpected and unavoidable incidents in Lavastica not being able to fulfill its obligations under these conditions, Lavastica will immediately inform Buyer of such and the reasons causing this situation. Force Majeure is defined as situations outside the control of the contracting parties and limiting the ability of the delivery, including but not limited to act of war, terrorism, strike, lockout, natural disasters, illness, embargo regulations, economic conflicts and lack of transportation possibilities. Lavastica cannot be held liable for defaulted, incomplete, delayed and/or incomplete deliveries caused by Force Majeure situations.

These general sales terms and conditions and any related sales contracts and orders are governed by the Dutch law. Attempts should be made to settle disputes by negotiation between the contracting parties. If the negotiations do not succeed, the case is to be settled by ordinary courts, unless the parties agree to bring the case to arbitration. All legal disputes shall be taken to the court in Rotterdam (The Netherlands). The relevance of the Viennese buy treaty is excluded.

If one or more provisions in these general terms and conditions should prove to be invalid or not binding then the remaining provisions between parties remain undiminished effective. Lavastica is authorized to replace the concerning invalid or unbinding provision by a legal clause which matches best with the scope of the invalid or unbinding provision.

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